Buy online with real protection

How buyer protection works

When you pay through Kenya Escrow, your money doesn't go to the seller — it goes into escrow. The seller can see the payment is secured, but can't touch it. You get a private escrow link that controls the release. Only you can release the funds, and only after you're satisfied.

What you're protected against

• Non-delivery — seller takes payment and disappears? With escrow, they never had your money.
• Wrong or fake items — received a "phone" that's actually a box of stones? Don't release; raise a dispute.
• Pressure tactics — sellers pushing "send deposit first" lose all leverage when escrow holds the payment.
• Pay-first scams — a seller who refuses escrow but insists on upfront payment is a red flag you can now walk away from.

If something goes wrong

Raise a dispute from your escrow page in one tap. The order freezes, our support team is notified, and both parties are contacted via WhatsApp. We review evidence — chats, receipts, delivery proof — before any funds move.

Keep your escrow link private

Your buyer link is what releases the funds — treat it like a PIN. Never share it with the seller or anyone else. The seller gets their own view-only tracking link automatically by SMS & WhatsApp.

Start a protected purchase

Creating a transaction takes under a minute — no account, no app. Start on the homepage or see how it works first.